Terms · version 2026-10-05

1. Scope and provider

These terms apply between you and: VeloWatt UG (haftungsbeschränkt) Hoher Weg 3, 26605 Aurich Germany Represented by: Niels Meereboer, Managing Director Email: support@ridevelowatt.com

2. The service, and a health warning

VeloWatt Pro is indoor cycling software: it controls a smart trainer, lets you ride in virtual worlds alone or with others, and keeps your rides and workouts.

Indoor training is physical exercise and carries the risks that exercise carries. VeloWatt Pro is not a medical device, performs no diagnosis and gives no medical advice; the training figures it shows are estimates from the sensors you connect, not clinical measurements. If you have a heart condition, are pregnant, are recovering from illness or injury, or have not exercised in some time, take medical advice before training. Stop immediately if you feel unwell, and set up your trainer following its own manufacturer's instructions.

3. Your account

You need an account, made by signing in with your email address. Keep access to that address; it is how you sign in. One account is for one person.

VeloWatt Pro is for adults. By starting a trial or a subscription you confirm that you are 18 or older.

4. The trial

You can try VeloWatt Pro for 14 days, once per person. No card is asked for, and the trial ends by itself: nothing is charged and nothing renews.

5. Subscriptions and prices

Subscriptions are offered monthly and annually. The prices in force are published on the pricing page, inclusive of VAT, and the final price is shown again before you pay. A subscription costs a monthly price or a yearly price.

A subscription renews at the end of each period until it is cancelled. If you subscribe during the trial with more than two days of it left, the trial carries on and the first payment is taken when it would have ended; with less left, the first payment is taken when you subscribe. The account page and the app say which before you subscribe.

Promotion codes give the discount and duration stated with them and cannot be exchanged for money.

Stripe is the seller of the subscription (merchant of record) and invoices you; we provide the service itself. So there are two contracts: the purchase of the subscription, with Stripe, under the terms shown at its checkout; and the use of VeloWatt Pro, with us, under these terms. The final price, the renewal and the order button are shown at Stripe's checkout before you pay.

6. Cancelling

You can cancel at any time, effective at the end of the period you have paid for; you keep riding until then and nothing further is charged. Cancel on the cancellation page (https://api.ridevelowatt.com/cancel), which needs no sign-in, or on the account page. Either way we email you at once a receipt stating when your cancellation arrived and what you declared, with a link: the cancellation takes effect when you confirm it there within 48 hours, counted from when it arrived. This makes sure nobody else can cancel your subscription. If it is not confirmed in time, it lapses and you can send it again. A subscription whose payment has failed ends when you cancel it, because the period it paid for is already over.

7. Right of withdrawal

As a consumer you have a right of withdrawal, set out on the withdrawal page. You can withdraw with the withdrawal button (https://api.ridevelowatt.com/withdraw), which needs no sign-in and is linked from every page of this website and the account pages. As with cancelling, it takes effect when you confirm it by the link we email you, within 48 hours, counted from when it arrived.

8. Price changes

A price may change for future periods. Any change is announced by email at least 30 days before the period it first applies to, and you may cancel before it takes effect, in which case it never applies to you. A price already paid for a running period does not change.

9. Availability

Signing in, syncing, riding with others and downloads depend on our servers, and the app continues to work for a period without reaching them. No particular level of availability is promised: this is software for training, not a service anything depends on. Maintenance is carried out when it is needed, and planned work likely to interrupt the service for any length of time is announced beforehand where it can be.

We provide the updates that keep VeloWatt Pro working and secure for as long as your subscription runs (§ 327f BGB).

10. Changes to the software

VeloWatt Pro is developed continuously, and we may change it beyond what keeping it working requires -- for instance to add or rework worlds and features, to follow a change in the law, or to keep it secure or compatible with the systems it runs on (§ 327r BGB). A change costs you nothing extra. If a change more than slightly impairs your access to or use of VeloWatt Pro, we tell you by email in good time beforehand, and you may end the contract free of charge within 30 days of the change, or of being told, whichever is later.

11. Riding with others

Choose a display name you are entitled to use and that a reasonable person would not find offensive. Do not harass other riders, impersonate anybody, or interfere with the relay or the service. We may remove a name or suspend an account that breaches this; where the breach is not serious you will be told first and given the chance to put it right. We tell you why we acted, and you can ask us to look again by writing to us.

To report a name or a rider, or for anything else, you and the authorities can reach us at support@ridevelowatt.com, in English or German; this is our point of contact under the EU Digital Services Act (Art. 11 and 12 DSA).

12. Your rides and data

Your rides and workouts are yours. You can download them at any time, with or without a subscription. How we handle personal data is described in the privacy notice.

13. Liability

We are liable without limitation for intent and gross negligence, and for injury to life, body or health, as well as under the Product Liability Act and to the extent of any guarantee given.

For slight negligence we are liable only where an obligation is breached whose fulfilment makes performing this contract possible at all and on which you may rely, and then only for the damage typically foreseeable for a contract of this kind. Liability is otherwise excluded.

Nothing in these terms limits rights you have under mandatory law.

14. Changes to these terms

These terms may need to change for future periods, for instance when the service changes or the law does. A change to these terms applies to you only once you have accepted it: we send the new version by email at least 30 days before the period it would first apply to, and the app and the account page ask you to accept it. Your silence is never taken as agreement. If you do not accept, the terms you accepted keep applying, and your subscription ends at the end of the period you have paid for; a change is never applied to a period already paid for. Each version carries a date, and the version you accepted is recorded with your account.

15. Law and disputes

German law applies; mandatory consumer protection of the country you live in is not affected.

We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.