Support

Before you pay

Not sure your trainer will work? Ask us with its make and model, or try it during the 14-day trial, which needs no card.

Installing

Windows may warn you before the app first starts. https://ridevelowatt.com/install/ says what to press.

When something is wrong

It helps to send:

• What you expected, and what happened instead.
• Your version (in Settings) and your operating system.
• Your trainer and sensors, if hardware is involved.
• A screenshot, if there is something to see.

Cancelling and payments

Cancel from the link at the foot of every page here, or from your account page. Stripe takes the payment; for a question about an invoice or a charge, write to us first.

Your rides

Your rides are files on your own computer. With backups on, they are kept for you as well and come back on a new computer; with backups off, keep a copy of that folder yourself.

Security

Found something that looks like a security problem? Write to support@ridevelowatt.com and say so in the subject line.