Right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day the contract is concluded.

To exercise it, you must inform us (VeloWatt UG (haftungsbeschränkt), Hoher Weg 3, 26605 Aurich, support@ridevelowatt.com) of your decision to withdraw by a clear statement, for example an email. You may use the model form below, but you do not have to.

The quickest way is the withdrawal button: https://api.ridevelowatt.com/withdraw. It needs no sign-in and asks only for your name and the address your subscription is under. Your withdrawal takes effect when you press the button, and we email you at once a confirmation stating when it arrived.

To meet the deadline, it is enough to send your statement before the withdrawal period ends.

Effects of withdrawal

If you withdraw, we refund all payments received from you without undue delay and at the latest within 14 days of receiving your withdrawal, using the same means of payment you used.

If you asked for the service to begin during the withdrawal period, you pay an amount proportionate to what was provided until you told us of your withdrawal.

Before a subscription is bought you are asked to confirm that it should start straight away, knowing this, and that confirmation is kept with your account.

Stripe takes the payment on our behalf as merchant of record, so the refund comes from Stripe. Whether you withdraw with us -- by the button or by email -- or with Stripe through its customer support, it is the same withdrawal: we end the subscription and see that Stripe refunds you.

Model withdrawal form

To: VeloWatt UG (haftungsbeschränkt), Hoher Weg 3, 26605 Aurich, support@ridevelowatt.com I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: VeloWatt Pro subscription Ordered on (*) / received on (*): Name of consumer(s): Address of consumer(s): Email address of the account: Date: (*) Delete as appropriate.

Cancelling is something else

Withdrawing undoes the contract. Cancelling ends a subscription for the future, at any time, on the cancellation page: https://api.ridevelowatt.com/cancel. When it ends is in section 6 of the terms.